Support Center
Get help with your health records, appointments, and Mediloop services.
Frequently Asked Questions
How do I get my Universal Health ID?
Visit app.mediloop.co to create your account. You'll need your National ID for verification. Your UHID will be created instantly and you can start using it immediately.
Is my health data secure?
Yes. Mediloop uses end-to-end encryption and bank-grade security. You control who can access your records and can revoke access anytime. All data is stored securely in compliance with Uganda's Data Protection Act 2019.
How do I book an appointment?
Message us on WhatsApp at +256 775 035244 or use the patient portal at app.mediloop.co to search for doctors, view available slots, and book appointments instantly.
Can I get medical advice on WhatsApp?
Yes. Send your health questions to our WhatsApp number +256 775 035244. Our AI system provides instant guidance, and you can connect with a doctor if needed.
How do I share my records with my doctor?
When you visit any connected healthcare facility, simply provide your UHID. Your doctor will request access and you can approve it instantly from your phone.
What if I don't have internet?
Your UHID works offline. Healthcare providers can access your essential records even without internet. You can also download key documents to your phone for offline viewing.
Contact Support
Office Location
Plot 19-21 PortBell Road
Nakawa, Kampala
Uganda
Mon-Fri: 8:00 AM - 6:00 PM EAT
System Status
All Mediloop services are running normally.